Summary

Media caption,
Watch: 'We made mistakes and got things wrong,' South East Water boss tells BBC Radio Kent
  1. The latest developments in briefpublished at 11:24 GMT 2 December 2025

    Stacked up cases of bottled water. Behind the stack is  rows of cars and people walking around wearing high-vis clothes

    If you're just joining us, here is the latest information:

    • Water problems are persisting in Tunbridge Wells for a fourth day. According to South East Water's map of the affected area, this includes Frant and part of Pembury
    • The water company has repeatedly revised its predictions for when the problem will be resolved, initially saying supplies would return by Sunday morning but now estimating they will be back at 18:00 GMT on Tuesday
    • South East Water apologised to customers and said it had brought 10,000 properties back into supply overnight
    • Three bottled water stations have opened again this morning
  2. Why did the water supply disruption happen?published at 11:09 GMT 2 December 2025

    Fiona Irving
    South East environment correspondent

    Two men in hi vis outfits with crates of water in a car park

    South East Water has blamed a "bad chemical batch" at its Pembury water treatment works as the reason behind the water supply disruption for thousands of homes in Tunbridge Wells.

    The Pembury site has previously been problematic for South East Water.

    A notice from the Drinking Water Inspectorate last autumn said that there is or has been "a significant risk of supplying water from Pembury water treatment works that could constitute a potential danger to human health or could be unwholesome".

    The inspectorate added a list of requirements for the site including completing an assessment of pesticides entering the reservoir and desludging the sludge lagoons.

    In the past pesticides from neighbouring fields have been found to affect the water supply at the site.

    South East Water says it is continuing to investigate exactly what caused water quality to drop at the site.

  3. Bottled water stations have reopenedpublished at 10:40 GMT 2 December 2025

    Phil Harrison
    in Tunbridge Wells

    Cars queuing on a street

    Bottled water stations in Tunbridge Wells have reopened at three locations - Tunbridge Wells Sports Centre on St John's Rd, Odeon Cinema on Knights Way and RCP Parking on Major York's Road. .

    Cars were queuing up on Tuesday morning outside Tunbridge Wells Sports Centre for bottled water.

  4. 'Recharging the network'published at 10:29 GMT 2 December 2025

    Here's the latest information from South East Water

    Quote Message

    We're very sorry to customers in Tunbridge Wells who are continuing to experience issues with their water supply, including low pressure and no water. We are recharging the network in the Tunbridge Wells area and we have returned 10,000 properties into supply overnight.

    South East Water

    The company has once again revised its timetable for resolving the water supply problems - it is now estimating supplies will return at 18:00 GMT, having earlier said supplies would have been restored by 06:00 on Tuesday.

  5. Water issues go on into day fourpublished at 10:23 GMT 2 December 2025

    People collecting bottles of water from a car parkImage source, PA Media

    Thousands of households in Kent and East Sussex are without water for a fourth day due to an issue at a treatment works.

    South East Water (SEW) apologised after up to 24,000 customers in Tunbridge Wells, Pembury, Frant and Eridge experienced a loss of water or low pressure since Saturday.

    Some schools have closed for a second day, and residents are being forced to rely on neighbours to help bring them supplies.

    At 08:00, SEW said it was making "good progress" restoring water but that 14,000 customers were still without supplies. It later said the issue would be resolved at 18:00.

    At 14:00 on Monday the company said supplies would be restored by 08:00 on Tuesday, but many woke up to another day without water.

  6. Welcome to our live pagepublished at 10:21 GMT 2 December 2025

    Water bottle being delivered to people at a water bottle stationImage source, PA Media

    Good morning and welcome to our live page on Day 4 of the water supply issues affecting Tunbridge Wells and surrounding areas.

    Stay with us throughout the day as we being the latest developments - and stories from you being impacted.