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Unit 1: English My Way – Learning Circles
Watch these videos and learn some English words and phrases to help you with everyday life

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  1. 1 English My Way – Learning Circles
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Session 11

Has anyone in your Learning Circle ever had a difficult phone call? This time, Ayesha receives a phone call at home, but she cannot understand what it is about. We look at some useful phrases for answering the phone, finding out what people want and asking them to slow down.

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Session 11 score

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    Activity 1
  • 0 / 3
    Activity 2
  • 0 / 0
    Activity 3
  1. Activity 1
  2. Activity 2
  3. Activity 3

Activity 2

Phone call – Part 2

Asking people to slow down on the phone

Ayesha can't understand the women on the phone. With your group, watch how Ayesha gets her to slow down and repeat.

Watch the video and complete the activity

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Voice
Yes. I'm phoning about the permission slip for a school trip at the end of term? We need permission from the parent or guardian to let her go on the trip. Would that be you?

Ayesha
Sorry. My English is not so good. What do you want?

Voice
I'm from the school. I'm phoning about a school trip, for Mariam.

Ayesha
A school trip? I see.

Voice
Yes. We're going to the science museum. We need you to sign a permission slip so that Mariam can go to the museum at the end of term …

Ayesha
Please, slow down. Could you say that again?

Voice
Can you sign the paper for Mariam?

Ayesha
You want me to sign the paper?

Voice
Yes. Then Mariam can go to the museum.

Ayesha
Oh. OK. I can do that today. Thank you for telling me.

Discuss these questions with your group:

  • What do you do if you can’t understand someone on the phone?
  • Why is it harder to understand people on the phone?
  • Do you get phone calls from your children's schools? (What about?)
  • Is it easy to talk to your children's teachers? (Why / Why not?)
  • Do you get any calls that annoy you? (Who from?)

To do

Try this quiz to work out what Ayesha did.

Phone call: What did Ayesha do?

3 Questions

Can your group answer these questions about the film?

Congratulations you completed the Quiz
Excellent! Great job! Bad luck! You scored:
x / y

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Check you know the words from this Learning Circle with a useful vocabulary video.

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